Crisis Management

No incidents

TenneT's crisis organisation consists of a duty manager, the crisis team, the escalation services of the System Operations and Transmission Operations business units, and the repair and standby services. In normal operational circumstances the crisis organisation remains on standby. In the event of a complex problem affecting more than one department which has the potential to escalate, the status is raised to the 'Incident' phase. This happens when there is a threat of disruption of the energy supply or major damage to the grid infrastructure, for example, or in the event of intense media focus or an alert from a public body. In the event of an incident the escalation service coordinates the handling of the incident and the duty manager and spokesperson are informed. In 2008 there were no incidents which required the crisis organisation to be mobilised.

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